Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time for account checks, bonus queries, payment questions or help with withdrawals. You can reach customer support via live chat for immediate answers, or by email and phone for detailed requests. We operate 24/7 for common queries and aim for clear, practical help with fast follow-up on every enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available and account verification) |
| General enquiries | [email protected] (response within 24 hours, media or billing) |
| Affiliate enquiries | [email protected] (partner team, offers and tracking) |
| Phone | +44 20 7946 0321 (voice & SMS, Mon-Fri callback option) |
| Working hours | 24/7 for live chat; Mon-Fri, 09:00-18:00 for phone |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or any case requiring documents or explanations. When you write, use a clear subject line and include up-to-date contact details to speed handling. Send your message to [email protected] and attach relevant files; this helps avoid delays and lets our team resolve your case more efficiently.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. Simple questions via live chat or email are usually handled quickly, while investigations involving verification, payments or security can require more time. Complex cases may take several days depending on the issue and documentation needed. We’ll keep you updated until the matter is resolved.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Share what you like, what could be clearer, or features you’d like to see - every message is read carefully by our team. Your input helps us fix issues, refine features, and make the experience smoother for everyone. Send us your thoughts and help shape future updates.